Playback issues
Pause and restart from the active album or mix page, then reopen now playing if controls feel out of sync.
Mobile app support
Help for playback, support flows, saved items, and sign-in.
Use this page for the most common mobile app issues before escalating to contact support.
Sign-in issues
Confirm you are using the intended supporter account and retry from the Profile tab if access looks incomplete.
Support flow issues
If support is missing on a release, the creator may not currently have live support options configured on that item.
Discovery and search
- If search shows no result, shorten the query and retry with the creator name, album title, or mix title only.
- If a creator page does not load, return to discovery and open it again from a fresh result instead of reusing a stale route.
- If a result looks incomplete, confirm you are on the latest app release first.
Playback and now playing
- If next or previous feels unavailable, restart playback from a discovery list or other queue context.
- If the mini player is visible but the page context feels lost, tap the artwork or reopen the original album or mix from discovery.
- If lock-screen controls differ across devices, test again after reopening the app and restarting playback.
Library and saved items
- If an item does not appear saved, check for the confirmation message after tapping the save icon.
- If your library looks empty unexpectedly, verify that you are signed into the same supporter account you used before.
- If Library is blocked, use Profile to confirm your account access, then contact support if your saved items or supporter unlocks still do not appear.
Support and subscriptions
- Support options can vary by album or mix and may not appear on every release.
- If a support screen does not load fully, reopen the item detail page and retry from there.
- For payment or contributor support questions that need human help, use the contact route below.
Account deletion and restoration
- Creators can open creator Settings and choose Delete my account. The current creator email, current password, and an explicit acknowledgement are required.
- Deletion is blocked while a paid creator plan is still active or an outstanding balance does not have a verified payout destination.
- Deletion archives the account, signs out creator access, and removes public albums and mixes from view. Financial and audit records are retained where required.
- Outstanding payouts remain recorded after deletion. Contact support if payout details need to be completed or corrected.
- If the account was deleted by mistake, contact support and include the creator email or account name so an administrator can restore it.
Need direct help?
If the issue affects access, playback, support checkout, or your saved content, send it through contact support with the item name and device details so the team can reproduce it faster.